Shipping Information
Shipping Policy
Benchmade offers Free Worldwide Shipping on eligible orders. This policy explains how orders are processed, how long delivery usually takes, when tracking updates are available, and how to contact us if your shipment needs attention.
Free Worldwide Shipping
Shipping is free worldwide. There are no standard shipping charges added at checkout for our Free Worldwide Shipping service.
Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
Order Processing Time
Orders are typically processed within 1–3 days after the order is placed. Processing time includes order review, preparation, and fulfillment before the package is shipped.
Processing may take longer if order information needs to be confirmed, if an address issue must be corrected, or if unusual order volume affects fulfillment.
Estimated Delivery Time
Estimated delivery time is 2–5 days after shipment. Delivery times are estimates and may vary depending on the destination, local delivery conditions, weather, customs processing, or other carrier-related delays.
Shipping Destinations
Benchmade provides Free Worldwide Shipping to available shipping destinations. Please enter a complete and accurate shipping address at checkout to help avoid delivery delays.
Shipping Rates
Our shipping rate is simple: Free Worldwide Shipping. If additional customs duties, import taxes, brokerage fees, or government charges occur, they are included in this service and will be covered by us.
Tracking Updates
Tracking information is usually updated within 1–3 days after shipment. Once tracking is available, use the tracking details provided for the latest shipment status.
Shipping Carrier
Orders may be shipped using available delivery services based on destination and fulfillment needs. Shipping carrier details may be shown with your tracking information when available.
Wrong or Incomplete Address
Please review your shipping address carefully before submitting your order. If you notice a wrong or incomplete address, contact us as soon as possible at [email protected].
If the order has already been processed or shipped, address changes may not be possible. Missing apartment numbers, incorrect postal codes, wrong country selections, or incomplete recipient details may cause delays or failed delivery.
Customs, Duties, Taxes & Government Charges
Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
Customers should not be charged separately for customs duties, import taxes, brokerage fees, or government charges related to our Free Worldwide Shipping service. If you receive a notice about these fees, contact us with your order number and any supporting details.
Lost, Delayed, or Damaged Packages
If your package appears to be lost, delayed, or damaged in transit, email us at [email protected] so we can review the issue and assist with the next steps.
- For delayed packages, include your order number and tracking number.
- For damaged packages, include clear photos of the packaging and product condition.
- For missing deliveries, include the delivery status shown in the tracking information.
Tracking Questions
Tracking may take 1–3 days after shipment to show movement. If your tracking number has not updated after that time, contact us with your order details and we will help review the shipment status.
Contact Us
For shipping questions, delivery concerns, wrong address updates, customs fee notices, or lost, delayed, or damaged package support, contact Benchmade at [email protected].
Please include your order number, full name, shipping address, tracking number if available, and a short description of the shipping issue so we can assist you more efficiently.
