Returns & Exchanges
Return Policy
Benchmade offers 30 Days Free Returns on eligible items. This policy explains the return window, item condition requirements, how to start a return, refund timing, exchanges, and what to do if an item arrives damaged or incorrect.
30 Days Free Returns
Benchmade accepts eligible returns within 30 days of delivery. Approved returns under our 30 Days Free Returns service do not require customers to pay standard return shipping costs.
Customers must contact customer service first to receive return instructions and return details. Returns sent without contacting customer service first may not be accepted.
Return Eligibility
To qualify for a return, the item must meet the return requirements below and must be reviewed through our customer service process before it is sent back.
- The return request must be made within 30 days of delivery.
- The item must be unused, unworn, unwashed, and in its original condition.
- The item should include original packaging, tags, manuals, accessories, and any included components when applicable.
- The item must not show signs of damage, alteration, misuse, or unauthorized modification.
- Proof of purchase or order information may be required to confirm eligibility.
Item Condition
Returned items must be in a condition that allows our team to inspect and verify the product. Please package your return securely to help prevent damage while it is in transit.
Items that are used, damaged after delivery, missing parts, or returned in a condition that does not meet our return requirements may be refused or may not qualify for a full refund.
Non-Returnable Items
Some items may not be eligible for return. Non-returnable items may include:
- Items returned after the 30-day return window.
- Used, damaged, altered, washed, worn, or modified products.
- Items missing original packaging, accessories, parts, or included materials.
- Gift cards, downloadable products, or digital items, if offered.
- Items marked as final sale, clearance final sale, or non-returnable at the time of purchase, if applicable.
How to Start a Return
Before sending any item back, contact Benchmade customer service at [email protected]. Please do not send your return to any address without receiving return instructions from our team first.
- Email us within 30 days of delivery.
- Include your order number and the email address used at checkout.
- Tell us which item you want to return and why.
- Include photos if the item is damaged, incorrect, or defective.
- Wait for our customer service team to provide the correct return instructions and return details.
Customer-Service Return Instructions
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
We do not display a fixed return address on this page. Returns must be arranged through customer service so we can provide the correct return details for your request.
Return Shipping Cost
Benchmade offers 30 Days Free Returns for eligible approved returns. Our customer service team will provide the return instructions needed for your request.
Refund Timing
Refunds are processed within 3–15 days after the returned item is received and inspected.
Exchanges
If you need a different item, size, style, or replacement option, contact us first so our team can review whether an exchange is available.
Damaged or Wrong Items
If your order arrives damaged or you receive the wrong item, email us promptly with your order number and clear photos so we can help review the issue.
Refund Process
After your return is received, the item will be inspected. If the return is approved, the refund will be processed to the original payment method when possible.
Refund processing time is 3–15 days after the returned item is received and inspected. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Exchanges
Exchange availability may depend on item condition, stock availability, and the details of your request. Please contact us before sending anything back so we can provide the correct next steps.
If an exchange is not available, we may guide you through the return process for an eligible item and help you place a new order separately.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If you believe an item is damaged, defective, or incorrect, contact Benchmade at [email protected] as soon as possible.
- Include your order number.
- Describe the issue clearly.
- Attach photos of the product, packaging, and any visible damage.
- Wait for customer service instructions before returning the item.
Final Sale Rules
Items marked as final sale, clearance final sale, or non-returnable at the time of purchase may not be eligible for return or exchange, unless required by applicable law or approved by our customer service team.
Returns Sent Without Approval
Returns sent without contacting customer service first may not be accepted. Benchmade is not responsible for delays, lost items, or processing issues caused by returns sent without the correct return instructions.
Contact Us
For return requests, exchange questions, refund updates, damaged items, wrong items, or return instruction support, contact Benchmade at [email protected].
Please include your order number, full name, the email address used at checkout, product details, and a short description of your request so we can assist you more efficiently.
