Customer Support
Contact Us
Need help with a Benchmade order or have a question before you shop? Send our support team a message and we’ll help you find the information you need.
Email Support
For customer service, email Benchmade at [email protected].
Our usual response time is 24–48 hours. Customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
What to Include in Your Message
To help us review your request faster, please include clear details about what you need. If your message is about an order, include your order number and the email address used at checkout.
- Your full name
- Your order number, if available
- The email address used for your order or account
- A short description of the issue or question
- Photos, product names, or item details when helpful
Order Support
Contact Benchmade for help with order details, order questions, checkout concerns, or account-related order information.
Shipping Support
Reach out if you need help understanding shipping updates, delivery questions, or information connected to an order in progress.
Returns & Exchanges
If you have a return or exchange question, send your order details and a short note about the item so our team can review your request.
Product Questions
Ask us about product details, item availability, sizing, features, accessories, or help choosing the right Benchmade product for your needs.
Use the Contact Form
Use the contact form on this page if you prefer to send your message directly through the store. Please include the same order details and question summary so our team can respond with the right information.
Account Help
For account access, profile questions, or help with customer information, email [email protected] and include the email address connected to your Benchmade account.
Your Privacy
Benchmade uses the information you provide to review your request and respond to your customer service inquiry. Please avoid sending payment details, passwords, or unnecessary personal information in your message.
Thank you for contacting Benchmade. We appreciate your message and will do our best to help with orders, shipping, returns, exchanges, product questions, and account support.
