Privacy & Data Use

Privacy Policy

Last updated: February 14, 2026

Benchmade respects your privacy. This Privacy Policy explains how Benchmade collects, uses, shares, protects, and retains information when you visit our website, place an order, create an account, contact customer service, or subscribe to email marketing.

Information We Collect

Benchmade may collect information you provide directly, information created when you use our website, and information needed to complete orders and customer support requests.

• Contact information, such as your name, email address, billing details, and shipping details.
• Order information, such as products purchased, order number, delivery details, and transaction status.
• Account information, if account features are available, such as login details, saved preferences, and account activity.
• Customer service information, such as messages, return requests, exchange requests, product questions, and related attachments.
• Website activity information, such as pages viewed, device type, browser type, referring pages, and general usage data.
• Email marketing information, such as subscription status, email engagement, and communication preferences.

How We Use Information

Benchmade uses collected information to operate the online store and provide a reliable customer experience.

• To process, confirm, ship, and update orders.
• To provide customer service for orders, shipping, returns, exchanges, product questions, and account help.
• To process payments and help prevent fraudulent or unauthorized transactions.
• To send order confirmations, shipping updates, return updates, and service-related notices.
• To improve website performance, product pages, checkout flow, and customer experience.
• To send email marketing when you subscribe or otherwise agree to receive promotional messages.
• To comply with applicable obligations, protect store operations, and enforce store policies.

Order Processing

When you place an order with Benchmade, we use your order information to review the purchase, confirm payment, prepare the order, provide shipping updates, support delivery, and assist with returns or exchanges if needed.

We may use your contact information to communicate about your order, including order confirmation, payment status, shipment status, delivery questions, product issues, or customer service requests.

Payment Information

Benchmade accepts payments through PayPal, Stripe, and credit card payment options. Payment details are processed by the applicable payment service used at checkout.

Benchmade does not require customers to send payment card details by email. Please do not share full card numbers, security codes, passwords, or other sensitive payment credentials through customer service messages.

Cookies & Analytics Tracking

Benchmade uses cookies and similar technologies to support website functionality, remember preferences, improve browsing performance, understand website activity, and support analytics tracking.

Cookies may help the website remember cart activity, maintain sessions, measure page performance, and understand how visitors interact with the store. You can usually adjust cookie preferences through your browser settings, although some website features may not work properly if certain cookies are disabled.

Email Marketing

Benchmade may send marketing emails if you subscribe, sign up for promotional updates, or otherwise agree to receive email marketing. Marketing emails may include product updates, store news, special offers, and promotional messages.

You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us at [email protected]. Service-related messages, such as order confirmations and shipping updates, may still be sent when needed to complete or support a transaction.

Service Providers

Benchmade may share limited information with service providers that help us operate the store and provide customer services. These providers may support website hosting, order processing, payment processing, fraud prevention, shipping-related services, email delivery, analytics, and customer support.

Service providers are expected to use information only as needed to provide their services to Benchmade and to protect customer information appropriately.

Data Security

Benchmade uses reasonable administrative, technical, and organizational measures designed to protect customer information from unauthorized access, loss, misuse, or alteration.

No website, online store, payment system, or electronic transmission method can be guaranteed to be completely secure. Customers should use strong passwords, protect account credentials, and contact us if they believe their account or order information may be at risk.

Data Retention

Benchmade keeps customer information for as long as reasonably needed to provide services, process orders, support returns and exchanges, respond to customer inquiries, maintain business records, prevent fraud, and comply with applicable obligations.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate for store operations and recordkeeping.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, portability, or opt-out of certain uses of your information.

To make a privacy request, contact Benchmade at [email protected]. We may need to verify your identity before processing certain requests.

Children’s Privacy

Benchmade does not knowingly collect personal information from children. The website is intended for customers who are able to use online shopping services in accordance with applicable requirements.

If you believe a child has provided personal information to Benchmade, please contact us so we can review the request and take appropriate steps.

International Users

If you access the Benchmade website from outside your country or region, your information may be processed or stored in locations where privacy rules may differ from those in your location.

By using the website, placing an order, or contacting Benchmade, you understand that information may be handled as described in this Privacy Policy.

Policy Updates

Benchmade may update this Privacy Policy from time to time to reflect changes in store operations, technology, customer services, or applicable requirements. When updates are made, the revised policy will be posted on this page with an updated date.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy, customer information, email marketing preferences, cookies, analytics tracking, or privacy rights, contact Benchmade at [email protected].

Please include your name, order number if applicable, the email address connected to your request, and a clear description of your privacy question so our customer service team can assist you more efficiently.